PRIVACY POLICY
Eos Airlines ("Eos") has created this privacy policy in order to inform you of our commitment to privacy and the protection of your personal information. The following sets forth our information gathering and dissemination practices and the guidelines we follow for the protection of the information you provide to us during your visit to eosairlines.com.
Please review this privacy policy before using eosairlines.com. If you do not agree with this privacy policy, then do not use this website. By submitting any personal information to eosairlines.com, you agree to be bound by the terms of this privacy policy.
INFORMATION WE COLLECT
In general, you can visit most parts of eosairlines.com without telling us who you are or revealing any information about yourself. Our web servers may automatically collect certain non-personally identifiable information as you browse our website such as the domain name of the website providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our website, pages viewed, information searched for, access times and other relevant statistics. This information is aggregated to measure the use of eosairlines.com and to allow us to assess improvements to eosairlines.com.
When you create a
Club 48 profile on eosairlines.com, or book travel or purchase merchandise or services on eosairlines.com, you will be asked to provide certain personally identifiable information for the purpose of creating a user profile. Personally identifiable information that we collect from you may include, without limitation:
- name, address, telephone and fax numbers;
- email addresses;
- birth date;
- credit card numbers (and related billing information);
- passport number, birth place, nationality and country of residence; and
- corporate affiliations, contacts and related information.
If you elect to create a
Club 48 profile and become a member of eosairlines.com, you will also be asked to create a user name and a password.
We also collect information by using technologies and methodologies that enable tracking on an anonymous basis. The tracking information does not contain any personally identifiable information.
Club 48 MEMBER AND GUEST ACCESS
It's not required that you create a
Club 48 profile and become a member of eosairlines.com to use our website. Registration of a
Club 48 user profile allows you to complete a reservation more quickly, gives you online access to your account information, past transactions, and special services and provides you access to special promotions and services.
If you purchase as a guest, information such as billing, contact and preferences will be collected in order to execute the transaction but will not be retained on eosairlines.com.
USE OF CLUB 48 PROFILE INFORMATION
We use the information in your
Club 48 user profile, if you opt to create one, to perform a number of functions including
- confirm your identity;
- pre-fill certain data fields to eliminate you from having to type the same information multiple times;
- perform certain booking functions;
- complete ticket, merchandise or service purchase transactions;
- respond to your requests;
- notify you of a flight change, reservation confirmation or a special fare offering;
- notify you of promotions or special offers, subject to your right to opt-out (in the manner set forth under "Opting-Out of Communications From Us.");
- send you email updates and newsletters, subject to your right to opt-out (in the manner set forth under "Opting-Out of Communications From Us."); and
- make research survey requests.
When we collect personally identifiable information, we may extract some of the information and combine it with other information. This combined information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this combined information is reviewed at an individual level.
Eos does not sell or release your personally identifiable information to any third parties; provided however, that (i) to the extent permitted by law, we may disclose personally identifiable information to government authorities pursuant to a legal request, or to third parties pursuant to a subpoena or other legal process, (ii) we may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, or protect the rights or property of Eos, our customers, our website, or its users and (iii) we may use or disclose your information if we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action to protect our rights or properties from damage or interference, whether intentional or otherwise.
ONLINE PURCHASES
When you purchase travel services on eosairlines.com, we provide information about you to ensure the successful fulfillment of your travel arrangements. As an added service, your purchase behavior may also be analyzed to identify and present offers that may be of interest to you, subject to your right to opt-out (in the manner set forth under "Opting-Out of Communications From Us.").
FLIGHT STATUS ALERTS/WIRELESS SERVICES
Club 48 members can opt to register for Eos flight status alerts and other wireless services by providing basic flight information and other relevant information. Wherever possible information already provided will be used for the delivery of these services.
ONLINE SURVEYS
We value the opinions of our
Club 48 members and guest users of eosairlines.com and want to improve your travel experience and our service offerings; therefore, from time to time, we will conduct research surveys. We may also contract with third parties to perform the research, but the use of the customer data by that third party is limited solely to that survey initiative and is protected by a confidentiality agreement.
INFORMATION SHARING WITH BUSINESS PARTNERS
We may share certain of the personally identifiable information in your
Club 48 profile with our business partners who perform services for us. Before sharing such information, we will require our business partners to agree to follow the terms of this privacy policy in handling your information.
COOKIES
Cookies are small bits of information that are stored on your computer hard drive by your web browser. Cookies help establish a user session and allow our server to correctly provide website users with the appropriate information, advertisements and services. We also use cookies to ensure you obtain the information you request and to authenticate your authority to access the website. If you are a registered user on our website and you elect to have the website store your eosairlines.com user identification information the cookie stored on your computer will contain such information. We also use cookies to track the usage of eosairlines.com in order to improve the website according to our customers' needs.
Eos, in conjunction with our ad management partners, uses other technologies and methodologies to help manage online advertising and to recognize a unique cookie. These activities enable us to learn which advertisements bring users to our website. The unique cookie, if it exists on your computer, was placed there either by us or by another advertiser who works with our ad management partners. The information that we collect and share through the use of these technologies is anonymous and is used only to study advertising trends and effectiveness. Most users accept cookies but you can configure your browser to not accept cookies if you choose, however, if you disable your cookies and are a registered user, you will not have access to your personal information on eosairlines.com.
EMAILS
We use email addresses to deliver information relevant to our customers, such as fare specials, reservation confirmations, surveys, account information and notification services. As with information collected in conjunction with registration or purchases on eosairlines.com, subject to your right to opt-out (as described below under the heading "Opting-Out of Communications from Us."), email addresses may be shared with third parties for the purpose of providing you with information or promotional opportunities that may be of interest to you.
CONSENT
By using this website, you agree to the collection and use, consistent with applicable laws, of information available on or through this website (including your personally identifiable information) by Eos, its affiliates, partners, contractors and permitted agents. Unless otherwise required or permitted by applicable law, we do not intend to use your personally identifiable information collected through this website in ways not described here without first providing you the opportunity to opt-out of that use in the manner described below under the heading "Opting-Out of Communications from Us."
OPTING-OUT OF COMMUNICATIONS FROM US
Eos respects the right of each visitor to control how his or her personally identifiable information is used. If you do not wish to receive communications about special offers or programs from us, you can opt out when the information is collected or at other time, by emailing us at
[email protected].
CHANGE IN POLICY
From time to time we may change our privacy policy. In the event we make any changes, we will post those changes on this page so that you are always aware of the nature of the information we collect, how we use it, and the circumstances under which we disclose it.
INTERNET SECURITY
When you place orders to purchase tickets, merchandise, services or other products, or to access your
Club 48 user profile information, we use secure servers to protect your personal information. Your browser SSL software encrypts the personal information that is transmitted between you and eosairlines.com.
OTHER WEBSITES
In order to provide you with the highest level or services and information eosairlines.com is linked to other websites. This privacy policy covers only the eosairlines.com website, and does not cover any linked websites. While we make every effort to protect your information on eosairlines.com, we have no control over the linked websites' privacy policies or use of any personal information you or others may share with them. Accordingly, we advise you to review the privacy policy for any linked website before providing any personally identifiable information.
COMPLIANCE WITH EU DATA PRIVACY REQUIREMENTS
Eos complies with the EU Data Privacy Directive to the extent it applies to information Eos maintains. In the course of such compliance with such regulations we are required to provide government agencies access to information you provide to us.
CHILDREN
eosairlines.com does not seek to receive information from children under the age of 13. If you are under the age of 13, we ask that you refrain from providing personally identifiable information; however, due to the nature of our services, travel purchase information will be collected, requiring the customer to disclose his or her age on this website.
ACCESS TO YOUR PERSONAL INFORMATION
You can access the personal information we collect and maintain in your
Club 48 user profile online and maintain by contacting us in the manner described below under the heading "Connect". If you have any concerns regarding the use of your information, please contact us in the manner described below. We use this procedure to better safeguard your information. You can correct factual errors in personal information by sending us an email or letter or calling us to illustrate the error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting any access or making any corrections.
HOW TO CONTACT US
If you have comments or questions about this Privacy Policy, please include your name, address and phone number in any correspondence. You may contact as follows:
- By Email: [email protected]
- By Telephone: 1-888-357-3677 in the U.S. or 0800-019-6468 in the U.K.
- By Mail: Eos Airlines Attention: Contact Center, 287 Bowman Ave, 4th floor, Purchase, New York 10577
Please reference this Privacy Policy in those communications.
